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Your Account, Our Terms – What You Need to Know

When you open an account with cosmictoto, you agree to the terms that keep your account safe and your payouts clear.

Account setup in secondsDANA, OVO, GoPay, QRIS paymentsClear withdrawal rules
cosmictoto Your Account, Our Terms – What You Need to Know
GET HELP

Reach Us About Your Account or These Terms

Live Chat Open the chat widget in your account lobby — our team responds in real time Monday to Friday, 09:00–22:00 Jakarta time. Weekends 10:00–20:00.
Email Support Send questions to [email protected]. We reply within 24 hours on business days. Include your account username and the issue or term section you're asking about.
Account Settings Visit Account > Settings > Terms & Legal to see the full policy text, request a copy, or raise a dispute about how we've applied these terms.
YOUR PROTECTION

How We Keep Your Account Secure and Fair

Data Encryption

All data sent between your device and our servers uses industry-standard SSL encryption. Your password is hashed and never stored in plain text. We audit access logs monthly.

Payment Verification

DANA, OVO, GoPay and QRIS deposits are verified in real time. Withdrawals require identity confirmation and a second check before we release funds to your wallet.

Dispute Resolution

If you dispute a transaction or believe these terms were misapplied, email [email protected] with evidence. We investigate within 7 days and notify you of our decision.

Cookie & Tracking

We use essential cookies for account login and session management. Optional analytics cookies help us improve the platform. You may disable non-essential cookies in Account > Privacy Settings.

Data Retention

Account data is kept for the life of your account plus 3 years for regulatory compliance. Closed accounts are anonymised after 1 year unless legal hold applies.

Request Changes

To update your personal data, request a copy of your account file, or object to how we process your information, submit a form in Account > Privacy > Data Requests.

Common Questions About Our Terms

Game outcomes are final once the round closes. If you believe there was a technical error — such as a connection issue that affected the result — contact [email protected] within 24 hours with your session ID. We review server logs and, if we find an error on our end, we restore the stake or correct the payout.

Yes. Head to Account > Settings > Close Account and confirm. We return your full balance to the payment method you used to deposit, usually within 3 business days. After closure, you cannot reopen the account for 30 days.

We collect your name, email, phone, identity number and payment details to verify your account and process deposits and withdrawals. This data is encrypted, never shared with third parties, and stored only as long as your account is active plus 3 years for compliance. You may request a copy anytime via Account > Privacy > Data Requests.

Go to login > Forgot Password and follow the recovery steps sent to your registered email. If you cannot access your email, or if you think someone else accessed your account, contact [email protected] or use live chat immediately. We'll secure your account within the hour.

No. Deposits via DANA, OVO, GoPay and QRIS incur no fee from cosmictoto. Withdrawals are also free. Some banks or payment providers may charge their own fees; check with them before you transact.

You confirm you are of legal age to play where local law permits, you own the account, you will not share it, you accept all game outcomes as final, and you will obey all rules in this policy. You also consent to identity verification and payment processing as described.

No. Any material change must be notified by email and dashboard at least 14 days in advance. If you do not accept the new terms, you may close your account before they take effect. Minor updates (like contact details or game additions) may be made without notice.